Return Policy
Returns & Refund Policy
Last Updated: July 30, 2026
At Try Fortis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully before requesting a return.
1. Return Eligibility
You may request a return within 90 days of receiving your order.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories and contents.
- Show no signs of misuse, damage, or excessive wear.
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used personal care products.
- Products that have been tampered with after delivery.
- Gift cards.
- Digital products or downloadable content.
- Any item marked as non-returnable at the time of purchase.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos showing the product and packaging.
Once reviewed, we will determine the most appropriate solution, which may include a replacement or refund.
4. How to Request a Return
Before returning any item, you must contact our customer support team.
Please email:
Include:
- Your order number.
- Reason for the return.
- Photos if applicable.
Our team will review your request and provide further return instructions if your return is approved.
Returns sent without prior authorization may not be accepted.
5. Return Shipping
Unless the product is defective, damaged, or incorrectly delivered, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking information.
6. Refunds
After receiving and inspecting your returned item, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method.
- Processing usually takes 5–10 business days, depending on your payment provider.
- Original shipping charges are non-refundable unless the return is due to our error.
7. Exchanges
We do not offer direct product exchanges.
If you would like a different product, we recommend:
- Returning the original item (if eligible).
- Placing a new order for the desired product.
This allows us to process your request as quickly as possible.
8. Order Cancellations
Orders may be canceled only before they have been processed for shipment.
If you wish to cancel an order, please contact us immediately at:
Once an order has been shipped, it can no longer be canceled and our standard return policy will apply.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank before reaching out to us.
If you have completed these steps and still have not received your refund, please contact us at:
10. Exceptions
We reserve the right to refuse returns that:
- Do not meet the conditions outlined in this policy.
- Are returned without prior authorization.
- Show signs of use, damage, or improper handling after delivery.
Each return request is reviewed individually.
11. Changes to This Policy
We may update this Returns & Refund Policy from time to time.
Any changes will be published on this page together with an updated "Last Updated" date.
Continued use of our website after changes have been published constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Store Name: Try Fortis
Business Name: Try Fortis
Email: info@try-fortis.com